Refund Policy
Effective October 1, 2026
This policy covers purchases from Zonar LLC on zonar.pro and is part of our Terms of Service. Payments are processed by Stripe. Nothing in this policy limits any rights you have under applicable law.
Paid twice for the same thing
If a project is charged a second time for something it already has (the same report, add-on or Application Packet; either packet price counts as the packet), the second payment is refunded automatically. You don't need to ask.
A second Zonar Pro subscription is not refunded automatically. Email us and we'll cancel the extra one and refund it.
When you get a full refund
- Zonar could not deliver what the purchase screen described. For an Application Packet, that means the documents listed before you paid (for example, an official form we said we would fill that can't be filled). For the Single Zoning Report, the report PDF. For the Survey-Accurate Site Plan, your survey's boundary placed on your site plan.
- You bought a one-time product and nothing has been generated for it yet.
Otherwise
Because they are generated for you right away, digital products are non-refundable once generated. That includes a Pro month that has started (we don't prorate or refund partial months) and an application that is denied or delayed: Zonar can't guarantee approval.
What a refund changes
- For a one-time purchase (the Single Zoning Report, an Application Packet or the Survey-Accurate Site Plan), a full refund removes access to what that payment bought: the report locks again, or that project's Application Packet or survey add-on closes. A partial refund leaves access as it is.
- Refunding a Pro payment does not cancel the subscription by itself, and Pro stays on until the subscription ends. To stop future charges, cancel from Manage subscription (on your dashboard or the pricing page).
How to ask
Email hello@zonar.pro within 14 days of the charge, from the email address on your account, with the project's property address and what went wrong. Approved refunds go back to your original payment method through Stripe; your bank may take several business days to show it.
Chargebacks
Please email us before disputing a charge with your card issuer; it is usually the fastest way to get your money back. For a one-time purchase, a dispute removes access to what that payment bought while it is open. Access comes back if the dispute is closed in our favor, and stays off if it is not. Disputing a Pro payment does not cancel the subscription by itself: cancel it from Manage subscription to stop future charges.